Customer reviews & ratings (315)
Overall Rating
3.9 of 5
3.9Stars Average
Open Ratings Snapshot
Rating Breakdown 315 reviews
5 stars
159
4 stars
52
3 stars
47
2 stars
26
1 star
31
72%would recommend to a friend (216 of 301)
Customer reviews & ratings (315)
Product summary
Overall Rating
3.9 of 5
3.9Stars Average
Open Ratings Snapshot
Rating Breakdown 315 reviews
5 stars
159
4 stars
52
3 stars
47
2 stars
26
1 star
31
72%would recommend to a friend (216 of 301)
Sort by Individual reviews
Written by a customer while visiting Samsung UK
23 January 2022
Waterproof magic
By
from Stow on the Wold
Overall Rating
5 of 5
5Stars Excellent
Recommend to a friend? Yes
" Yesterday, I dropped my Samsung Galaxy S20 5G into a little creek while trying to clean my muddy boots. I was debestated when I realised my phone had fallen into the water. I can't begin to tell how happy and amazed I am that my phone is still working. Samsung for life! "
Written by a customer while visiting Samsung UK
21 September 2021
Worst phone
By
from London
Overall Rating
1 of 5
1Star Poor
Recommend to a friend? No
" Worst phone I had in 10 years. Is overheating and even that is under the warranty samsung don't wanna change it. Don't even think to buy it "
Written by a customer while visiting Samsung UK
19 August 2021
Disappointed is an understatement
By
from United Kingdon
Overall Rating
1 of 5
1Star Poor
Recommend to a friend? No
" I've always used Samsung so I had high hopes for the S20 5G after loving my S8 for so many years!
Well, to say I'm disappointed is an understatement. My S8 camera is far better quality than the S20 5G! The photos on the S20 are nowhere near as crisp and clear as they were on my old phone, the front 'selfie' camera is shocking and the battery life is zapped almost immediately even though it is kept up to date and I rarely use it during the day as I'm at work.
Overall, I'm absolutely fuming with the fact it doesn’t live up to its expectations and I’ve spent more money on this phone than I ever have previously just to be let down.
Personally, I’ll be looking into other phone providers next time for camera and battery life quality as I feel Samsung have really let themselves down with the S20! "
Written by a customer while visiting Samsung UK
10 August 2021
Problem after problem with few good points
By
from Wolverhampton
Overall Rating
1 of 5
1Star Poor
Recommend to a friend? No
" So I was excited to get this phone after coming from an Huawei phone had a Samsung phone before and it was great. Soon as I had it I had problems. The heat kicking off this phone is unreal. When it charges it gets very very hot. Likewise if using certain apps, it is currently getting very hot whilst writing this review. The 5g is very temperamental it will load 1 thing but then it just freezes and won't load at all. Internet keeps disconnecting. Battery lasts me roughly 6 hours which is very poor, the average battery lasts 10 hours. Now I've got the bad points out the way let's talk about the good points, the screen is very sharp and the design of the phone is very good. The camera is good and image quality is very good. "
Written by a customer while visiting Samsung UK
17 May 2021
Amazing Phone
By
from East England
Overall Rating
5 of 5
5Stars Excellent
Recommend to a friend? Yes
" Ive always had Samsung & This Phone has just been amazing. The storage to the speakers to the performance. I would say though make the screens more durable as it can break easily and some newer models can. Also maybe have a separate earphone port rather than the charger and the earphone together and have durable leather or silicon cases so they dont get dirty quickly and so they are more durable.
Everything else is amazing. Ive always been proud of samsung and I always will be! "
  • 2022-10-04 T04:18:19.381-05:00
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